Terms and Conditions

Effective Date: 12/06/2025

Welcome to Ebike Couriers. By booking a collection or delivery service with us, you agree to the terms and conditions outlined below. These terms are designed to ensure transparency and fairness for both parties and to clarify your rights and responsibilities as a customer.

1. Service Overview

Ebike Couriers specialises in the transportation of electric bikes, cargo bikes, electric scooters, and motorcycles. We offer a professional, insured, and fully managed service across various zones in the UK.

2. Delivery Timeframes by Zone

Our collection and delivery times will vary depending on the geographical delivery zone:

  • Zone 1: 1–3 working days from the time of booking
  • Zone 2: Within 7 working days from the time of booking
  • Zone 3: Within 7–10 working days from the time of booking
  • Zone 4: Within 14–21 working days from the time of booking
  • Zone 5: Available by application only

If you require a faster delivery service, we may be able to offer an express or direct delivery option. Please contact us before booking to confirm availability and additional cost.

3. Insurance and Liability

  • All bikes are automatically covered under our Goods in Transit Insurance up to a value of £10,000.
  • If your bike exceeds this value, we can arrange additional cover upon request — please contact us prior to booking.
  • Ebike Couriers and our contractors are responsible for the transportation and handling of your bike. We do not use third-party parcel delivery companies.

In the event of any damage during transit, the following conditions apply:

  • You must provide clear photographs of your bike prior to shipping.
  • You must provide clear photos and a written description of the damage immediately upon delivery or as soon as it is discovered.

4. Lithium Battery Safety

As electric bikes contain lithium batteries, safety is of utmost importance:

  • Customers must ensure that the bike’s battery is in good condition and shows no signs of damage, swelling, leakage, or unusual heat.
  • If a battery is visibly damaged or suspected to be unsafe, our driver reserves the right to refuse collection of the e-bike.
  • Damaged lithium batteries pose a significant fire and safety hazard, and we cannot risk transporting potentially hazardous items.
  • We strongly recommend inspecting your battery before booking and contacting us with any concerns.

5. Bike Assembly on Delivery

If you opt for our bike assembly service at the point of delivery, the following terms apply:

  • Assembly will be completed by trained Ebike Couriers staff or qualified contractors.
  • Any issues related to the assembly must be reported as soon as possible.
  • Please include a clear description of the issue and, where appropriate, supporting photographs.

6. Cancellations and Refunds

  • Orders cancelled more than 24 hours before the scheduled collection time are eligible for a full refund.
  • Orders cancelled less than 24 hours before the scheduled collection may be subject to a cancellation fee.
  • If we are unable to complete the service due to incorrect information or inaccessible pickup/delivery locations, we reserve the right to charge a call-out fee.

7. Customer Responsibilities

  • Ensure that the bike is clean, secure, and ready for collection.
  • Provide accurate pickup and delivery information, including access instructions and contact numbers.
  • Ensure someone is available at both ends of the delivery (collection and drop-off) if required.

8. Limitation of Liability

Ebike Couriers is not liable for delays caused by events outside our control, including but not limited to extreme weather, traffic conditions, mechanical breakdowns, or road closures.

9. Contact Information

If you have any questions about these terms or wish to report an issue, please contact us:

  • Email: ebikecouriersuk@gmail.com
  • Phone: 07982 714239

By using our service, you acknowledge that you have read, understood, and agreed to the above terms.

Thank you for choosing Ebike Couriers.