Privacy Policy

Effective Date: 12/06/2025

At Ebike Couriers, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ebike Couriers is a UK-based delivery company specialising in the transportation of electric bikes, e-scooters, cargo bikes, and similar goods. We operate under the trading name “Ebike Couriers”.

If you have any questions about this privacy policy or how we use your data, please contact:

  • Email: ebikecouriersuk@gmail.com
  • Address: 412 New Road, Saltash, Cornwall, PL12 6HW

2. What Information We Collect

When you use our website or book a service, we may collect the following personal data:

  • Full name
  • Address (collection and delivery)
  • Email address
  • Phone number (preferably mobile)
  • Make, model, and value of the item being shipped
  • Payment and transaction details (processed securely via third-party providers such as Stripe or PayPal)

We may also collect non-personal data such as browser type, IP address, and website usage statistics through cookies (see Section 6).

3. How We Use Your Data

We use your personal information to:

  • Process and fulfil delivery bookings
  • Communicate with you about your order
  • Arrange collections and deliveries with our in-house drivers or trusted contractors
  • Provide support or respond to your enquiries
  • Comply with legal or regulatory obligations

We will not use your data for marketing purposes without your explicit consent.

4. Lawful Basis for Processing

We rely on the following lawful bases to process your data:

  • Contractual obligation: to fulfil your booking
  • Legal obligation: to retain records for tax and accounting purposes
  • Legitimate interest: to ensure efficient business operations and customer service

5. Sharing Your Information

We do not sell your personal information. Your data may be shared with:

  • Our delivery drivers or approved contractors to carry out your delivery
  • Payment processors (e.g. Stripe, PayPal) for transaction handling
  • IT service providers who maintain our website and booking systems

All third parties are required to comply with data protection regulations and only use your data for the purpose of providing their services.

6. Cookies

Our website uses cookies to:

  • Enhance user experience
  • Monitor website traffic
  • Provide core site functionality (e.g. checkout sessions)

You can control or disable cookies through your browser settings. Continued use of the site constitutes your acceptance of our cookie use.

7. How We Protect Your Data

We take data protection seriously and have implemented appropriate physical, technical, and organisational measures to secure your information. This includes:

  • SSL encryption on our website
  • Secure password management
  • Regular security reviews and updates

8. Data Retention

We retain your data for as long as necessary to fulfil our legal, contractual, and business obligations. Typically:

  • Order and customer data: kept for 6 years for accounting compliance
  • Enquiries and messages: kept for up to 12 months

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability (in some circumstances)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email us at [Insert Contact Email].

10. Changes to This Privacy Policy

We may update this policy occasionally to reflect legal or operational changes. We encourage you to review this page periodically.

Thank you for trusting Ebike Couriers with your personal information.